Fix a disconnected LinkedIn account

When a LinkedIn account stops working, its card on LinkedIn accounts shows a red status such as Reconnection needed. Click Reconnect on the card and log in to LinkedIn again on the secure page. Your campaigns keep their leads and progress, and the waiting steps resume on their own.

What the statuses mean

The card also explains the problem in a red band at the bottom of its header. The page updates live, so you don't need to refresh it.

Reconnect an account

1. Go to LinkedIn accounts in the sidebar.

2. On the card of the account, click Reconnect.

   

3. Log in to LinkedIn on the secure connection page, with the same LinkedIn profile, and complete any verification code or security check.

4. Back on LinkedIn accounts, wait a few seconds for the badge to turn Connected.

The account keeps its limits, its AI persona and its place in your campaigns.

Why accounts get disconnected

• LinkedIn asked you to log in again. This usually happens after you change your LinkedIn password or when LinkedIn runs a security check on your account.
• LinkedIn restricted the account. LinkedIn sometimes limits accounts it considers too active. Fix it on LinkedIn first, then reconnect. Lower your sending limits afterwards.
• The account uses the old connection method. Accounts connected with a cookie, a password typed in the app or the Chrome extension no longer send anything (see below).
• Your subscription stopped. When a subscription is cancelled, a payment fails or the subscription is paused, useArtemis pauses your running campaigns and disconnects your LinkedIn accounts (see below).

What happens to your running campaigns

Only the LinkedIn steps that use the disconnected account wait. Nothing is lost:

• The campaign shows a red banner, for example LinkedIn account Jane Doe is disconnected — reconnect it to resume the campaign., with a LinkedIn accounts link.
• You receive an email titled Your LinkedIn account … needs to be reconnected, with a Reconnect my LinkedIn account button.
• Waiting steps are retried every two hours (every six hours for an account on the old connection method). After you reconnect, they pick up again at their next retry and the banner disappears.
• Email steps and steps using other LinkedIn accounts keep running.

You can't launch a campaign that uses a disconnected account: LinkedIn account … is not connected. appears in the list of things to fix before launching until you reconnect it.

Accounts from the old connection method

Accounts connected before the secure connection carry a Legacy badge and show Reconnection needed. They no longer send invitations or messages.

1. On the card, click Switch to secure connection.

   

2. Log in with the same LinkedIn profile on the secure page.

useArtemis recognizes the profile and upgrades the existing account instead of creating a new one, so your campaigns keep using it. Your LinkedIn conversations are imported again from LinkedIn into the Inbox.

After a cancellation or a failed payment

When your subscription stops being paid, running campaigns are paused and LinkedIn accounts are disconnected. Once your subscription is active again:

1. Go to LinkedIn accounts. Each account shows Reconnection needed.
2. Click the button on the card (Reconnect or Switch to secure connection) and log in with the same LinkedIn profile. The existing account is reused, with its settings.
3. Resume your campaigns: they stay paused until you restart them. See Pause and resume a campaign.

Reconnect, don't remove

Remove account (in the ⋯ menu) deletes the account from useArtemis. If you connect it again later, it comes back as a new account: you'll have to select it again in every LinkedIn step and in Rotate between LinkedIn accounts. To fix a connection problem, always use Reconnect.

FAQ

Will my leads restart their sequence after I reconnect?

No. Each lead continues from the step it was waiting on.

How do I know an account got disconnected?

Three ways: the status on LinkedIn accounts, the red banner on the campaigns that use it, and an email from us (sent at most once every 12 hours per account).

My account keeps getting disconnected. What can I do?

Avoid changing your LinkedIn password while campaigns run, and complete LinkedIn's security checks when it asks. If LinkedIn restricted the account, lower its daily limits, especially invitations. If it keeps happening, write to hello@useartemis.co.